Marissa Thompson

Product Designer
& Researcher

Passionate about UX design for enhancing modern technologies.

I am a collaborative and highly skilled UX/UI Designer and Researcher with over 6 years of experience crea ing user-centered solutions across desktop, web and mobile platforms in diverse industries including agriculture, consumer products, education, energy, healthcare, and the real estate sectors. I excel at leading transformative design projects with product management, engineers and content strategists through extensive, detail-oriented UX research and usability testing to meet business objectives and customer needs. Mythoughtful approach and ability to translate complex data into actionable insights and human -centered designs have consistentlydriven end-to-end project success and client satisfaction.

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Professional Experience

Imaginex, LLC
Oct. 2023 - Present
UX/UI Designer and Researcher (Independent Contractor)
Logan, UT, USA
Founder of an independent consulting business focused on UX/UI design and research, website development, app creation and brand development for public, private and non-profit companies in various industries such as advertising, education and consumer products. Clients include Harmon Brothers Advertising Agency, BrighamYoungUniversity(BYU), Inflo, Unplugged, Corrective Skincare and Vivian's Live Again.
  • Harmon Brothers Advertising Agency for BYU: The Harmon Brothers Agency is a $15.3M annual revenue advertising firm best known for the creative advertising and brand management of key consumer products such as SquattyPotty,PurpleMattress, FiberFX, Chatbooks, Lume and more. I refined key objectives and goals based on customer needs and user feedback, analyzed site statistics to identify opportunities for improvement, created high fidelity designs for the BYU website, conducted card sort and survey to inform and prioritize site architecture and ensure that a cohesive design system was created for all of the sites under the BYU umbrella.
  • Inflo: Inflo is an early-stage, software company focused on converting pdf material into audio content. I created consistent information architecture between mobile app and desktop experiences, developed a foundational grid structure to maintain consistency across all of the different web app screens, drawers and modals and integrated their design library with Google material design reducing the development load for engineers.
  • Corrective Skincare: Corrective Skincare is a brand of skin care products that treat specific skin care conditions. I worked directly with the company's founder and product marketing teams to refine branding, launch a new website utilizing website analysis to improve and prioritize site architecture and high-fidelity design to further meet customer needs.
  • Unplugged: Unplugged is a developer of a smartphone and line of digital products focused on data privacy. In this role, I collaborated with product marketing team to refine website sales funnel and created print material which was included in smartphone packaging.
  • Corrective Skincare: Corrective Skincare is a brand of skin care products that treat specific skin care conditions. I worked directly with the company's founder and product marketing teams to refine branding, launch a new website utilizing website analysis to improve and prioritize site architecture and high-fidelity design to further meet customer needs.
  • Vivan's Live Again: A consumer product line of gluten-free and dairy-free food products. Projects include heuristic review of website, recommendations and guidance around best practices in web design with the goal of increasing site usability and greater sales generation.
Quickbase
Jan. 2023 - July 2023
Interaction Designer
Boston, MA, USA
Quickbase is a $200M cloud-based, software platform that helps users create custom applications and automate business processes.
  • Drove effective UI design planning, strategy and vision on key priorities across cross-functional teams for web app development by conducting in-depth UX/UI research, encompassing A/B testing, surveys, competitor analysis and remote moderated usability studies to identify user needs and preferences.
  • Created a tool to reduce coding work and save time for developers by providing libraries and open-source repositories while ensuring functional code portability across vendors and technologies.
  • Improved efficiency in data management tasks by designing a software update which enabled direct data edits and focused on UX/UI and UI design principles.
  • Applied data driven insights to inform design decisions and measure the impact of design changes
  • Delivered documentation including wireframes, visual designs, accessibility guidelines and technical specifications.
  • Collaborated with an international team of visual and content designers, product managers, quality analysts, researchers and engineers on an Agile team.
  • Presented designs, prototypes and concepts to partners and stakeholders.
  • Designed transformative software updates, redesigned widgets and system configurations to allow direct data edits.
eVisit
Aug. 2021 - Dec. 2022
Product Designer
Mesa, AZ, USA
eVisit is a virtual care platform that helps hospitals and health systems deliver care to patients with $14.3M in annual revenue.
  • I created a user-centered, telemedicine insurance verification feature which helped secure new, substantial customer sales.
  • Led innovative research and ideation to re-imagine user permissions resulting in greater HIPPA compliance.
  • Delivered visual designs, wireframes, and technical specifications.
  • Worked with product managers, engineers, and quality analysts on an Agile team.
  • Conducted research including remote moderated and unmoderated usability testing, competitor analysis, card sorting, and surveys.
  • Worked closely with designers to implement best practices for a Web Content Accessibility Guideline (WCAG) compliant design system.
  • Accelerated team processes by developing a severity scale for analyzing research.
  • Provided UX mentorship and outreach by leading a team of student researchers.
Imaginex, LLC
Oct. 2023 - Present
UX/UI Designer and Researcher (Independent Contractor)
Logan, UT, USA
Clients included Waltham, Massachusetts Public Library, Bullpen and Koch Industries.
  • Waltham, Massachusetts Public Library: Waltham Library is a community hub that offers a variety of services and resources. This project entailed working with a team of designers to conduct a research study to improve a library website. The methodologies used included a card sort and interviews.
  • Bullpen: Bullpen is a full-stack commercial real estate staffing and recruiting company founded in 2019. I developed components for a design library, optimized profile information modals and the search page.
  • Koch Industries-Flint Hills Resource: Koch Industries is a $125 billon dollar corporation with 12 divisions under the parent company. I conducted a heuristic review of an existing app that mapped out the machinery units within an oil processing plant. The review focused on accessibility, Web Content Accessibility Guidelines (WCAG) compliance and improved usability. I also preformed expert review identifying usability issues with a new app which helped users navigate oil processing plants.
Bentley University
Sept. 2019 - Sept. 2020
UX Research Associate
Waltham, MA, USA
  • Conducted research for top companies in the electronics, robotics, media industries and consumer home goods categories.
  • Led usability studies and utilized findings to transformed data insights into actionable design improvements.
  • Increased agency product offerings by developing an innovative research strategy focusing on holistic UX measurements.
  • Utilized novel user inputs such as eye tracking and galvanic skin testing
  • Tested a tool to reduce coding work and save time for developers by providing libraries and open-source repositories while ensuring functional code portability across vendors and technologies.
Imaginex, LLC
Sept. 2018 - June 2019
UX/UI Designer and Researcher (Independent Contractor)
Logan, UT, USA
Clients included Koch Industries, InstyMeds, Southland Organics, Jump the Moon, Draw With Leo, LLC, Shindig, Esty, Book ofMormon Central, Pre Employ and Flow.
  • Koch Industries/Flint Hills Resources: I created UI/UX mockups for a web app, including creating user personas, app specifications, rough wire frames and UI. Additionally, I worked with the digital management team to create an app to reduce turnaround time for cleaning and maintenance at the Flint Hills Resources refineries. This project included interviews, application personas, a site map, low and high-fidelity wireframes, user testing and delivery of project to the development team.
  • InstyMeds: InstyMeds’ mission is to help patients feel better faster by providing immediate access to medications. InstyMeds is a fully-automated ATM-style dispenser of prescriptions that delivers medication directly to the patients at the point of care. I worked to create brand guidelines that modernized the brand appearance, executed changes tothe website to highlight product value, address common medical provider questions and showcase product value.
  • Southland Organics: Southland Organics is a leading provider of natural solutions for poultry, turf and crop growers, as well as wilderness managers. The company provides safe and effective alternatives to harsh chemicals, as well as antibiotics used in food sources and in the environment. I utilized the storyboard method to create pages that highlighted product value to customers.
  • Jump the Moon: Jump the Moon is a non-profit organization that focuses on helping individuals with disabilities to express their creativity through art. I worked with the founder to create branding and marketing material including a brochure, logo, business cards, and potential product designs.
  • Draw With Leo, LLC: Draw with Leo was an early-stage startup company which created an app that taught children how to draw. I worked with the founder to define the product vision, created low and high -fidelity web app designs for an interface, create branding material.
  • Shindig: Shindig is an online platform to host large scale virtual events. I created welcome pages for their app in both light and dark mode and high-fidelity mockups for their app design to convert it from light mode to dark mode.
  • Book of Mormon Central: The company focuses on religious and scholarly content by providing a digital platform for people to access videos, articles and other information centered around historical and biblical research. I created high -fidelity designs that would allow a user to easily search through and find the content they were interested in.
  • Pre Employ: Founded in 1994, the company specializes in hassle-free background checks. I redesigned of a single website page with a quick turnaround. I optimized the page to align with their conversion funnel and improve scanability of site content.
  • Etsy Listings: I worked directly with an Airbnb owner to create pdf templates that showcases city travel destinations for various Airbnb locations.
  • Flow: Flow is a company that sells software and robotic hardware equipment which specializes in water jet cutting technology. I worked closely with product management to create visual interface elements such as icons, tool drawers and cursor change states to simplify and update existing software that controls robotic water jet cutting machines. I improved documentation and UI.
Stander Inc.
March 2016 - Sept. 2018
Graphic Designer and Marketing Manager
Nibley, UT, USA
A consumer products company that designs and sells mobility aids and safety products for home use.
  • I launched new brand imaging, a new website design, social media marketing and several products through collaboration with engineers and marketing team.
  • Managed a professional corporate brand identity through the development of style guides, packaging, brochures, wireframes, prototypes, POP displays, advertisements, photoshoots and marketing materials.
  • Collaborated closely with engineers and marketing team to ensure consistency and quality.
  • Developed talent by mentoring a design intern.
  • Worked with international manufacturing companies to ensure high quality print materials.
  • Supervised company branding to ensure cohesive design and communication at annual training conference.
Brigham Young University - Idaho
Jan. 2015 - Dec. 2015
Teaching Assistant
Rexburg, ID, USA
  • Served as a leader and mentor by supervising, teaching, and supporting a class of over forty university students.
  • Prepared and taught engaging lessons breaking down complex processes into easy -to-understand lessons on the elements and principles of design, perspective, light and shadow, color theory, composition and how to draw from life.
  • Collaborated with co-teachers to determine how to meet the student's needs..
Brigham Young University - Idaho
Aug. 2012 - April 2013
Graphic Designer and Marketing Coordinator
Rexburg, ID, USA
  • Created engaging marketing materials which were distributed internationally to promote new, educational programs resulting in increased enrollment.
  • Collaborated with design managers to ensure quality and consistency in branding and visual aesthetics.
  • Demonstrated strong project management skills by meeting production deadlines.
I-Comm
Jan. 2012 - April 2012
Graphic Designer
Rexburg, ID, USA
  • Collaborated with a team of designers to create marketing and promotional pieces for local companies.

Education

MS Human Factors and Ergonomics in Information Design

Bentley University
(Sept. 2020)

BA Integrated Studio Art

Brigham Young University Idaho
(Dec. 2015) GPA 3.98

Skills

Accessibility Design, Aesthetic Sensibility, Agile, Art Direction, Attention to Detail, Backend Design, Branding/Brand Strategy, Card Sorts, Color Theory, Communication Skills, Competitive Analysis, Component Libraries, Content Development, Content Management Systems (CMS), Contextual Interviews, Copywriting, Customer Engagement,Customer Needs, Data Analytics, Data Science, Decision-Making, Desktop and Mobile, Design Sprints, Detail-Oriented, Diary Studies, Design Systems, e-commerce, Editorial Design, End-to-End, Enterprise Software, Enterprise Software, Enterprise SaaS, Ethnographic Research, Field Studies, Frontend Design, Graphic Design, High Fidelity Prototyping,Human-Centered Design, Iconography, Illustration, iOS, In-Depth Interviews, Information Architecture, Innovative Thinking,Interaction Design, Journey Maps, Layout Design, Mock-ups, Multi-Tasking, Organizational Skills, People Management, Personas, Planning, Presentation Skills, Prioritization, Problem-Solving, Product Design, Product Features, Product Lifecycle, Product Management, Product Marketing, Prototypes, Psychology for UX, Publishing, Quality Assurance (QA),Responsive/Mobile Design, Self-Motivated, Sketching, Strategic Planning, Surveys, Team Collaboration, Team Engagement,Technical Architecture, Technical Support, Tree Tests, Typography, User-Centered Design, Usability Studies, User Feedback,User Research, User Requirements, Usability Testing, User Interface (UI), Usability (UX) Design Systems, Verbal Communication Skills, Visual Communication Skills, Visual Design, Wireframes, Written Communication Skills, Written Skills
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Tools

Adobe Creative Suite, Adobe Illustrator, Adobe InDesign, AdobeLightroom, AdobePhotoshop, AdobePremierePro, Adobe XD, Axure, Axure RP, Clickup, Dovetail, Figjam, Figma, Google Analytics, HCI, Hotjar, HTML/CSS, InDesign, InVision,Jira, Logorocket, Miro, NVIVO, Pendo, Protopie, R, SPSS, Webflow, Wordpress

Publications & Presentations

Presentations

Published Articles & Research

Published Illustrations

Published Work

A few of my recent articles and publications
Making UX Research Heard: increasing Insights, Influence, and Impact with AI

Key insights into how to create impactful research.

Medium

Read
Tomato Dice: A Multimodal Device to Encourage Breaks During Work

A multimodal device that encourages effective breaks during work.

Research was featured at the ICMI 2021 International Conference on Multimodal Interaction

Read
The Effect of Multimodal Virtual Reality Experience on the Emotional Responses Related to Injections

Can VR and haptics improve the emotional response of patients receiving an injection?

Research was featured at the HUCAPP 2021 International Conference

Read
Four Steps for UX Designers to Increase Creativity in Difficult Times

Necessity is the mother of invention. Use limitations to increase your creativity with four simple steps.

Bentley UXC Blog

Read
Copyright Marissa Thompson 2021
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